Last Updated: July 2, 2026

At Cal Premium, we are committed to ensuring that you and your pets are satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Returns

• Eligibility for Returns: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• Return Window: You have 30 days from the date of purchase to initiate a return.
• Non-Returnable Items: Some products are exempt from being returned, including:
  – Perishable goods such as food or treats.
  – Gift cards.
  – Sale items or promotional items.

2. Process for Returns

To start the return process, please follow these steps:

1. Contact Us: Email our customer support team at info@goldenbridgepet.com with your order number, the product you wish to return, and the reason for the return.
2. Approval: Once your return request is reviewed, we will send you instructions for returning the item, along with a return authorization number.
3. Return Shipping: You will be responsible for your own shipping costs to return your item unless the return is due to our error (e.g., the wrong or defective item).

3. Refunds

• Processing Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., for items that are not in original condition, are damaged, or are missing parts for reasons not due to our error).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@goldenbridgepet.com with detailed pictures and a description of the defect or damage.

5. Shipping Costs

• Return Shipping: You will be responsible for your own return shipping costs, except in cases where the return is due to a mistake on our part (such as shipping the wrong item).
• Non-refundable Shipping Fees: Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund unless the return is due to an error on our part.

6. Late or Missing Refunds

• If you haven’t received a refund after 7 business days, first check with your bank or credit card provider, as it may take some time for the refund to post.
• If you’ve done this and still have not received your refund, please contact us at info@goldenbridgepet.com.

7. Contact Information

For any questions regarding returns or refunds, feel free to contact us at:

Cal Premium Customer Service
info@goldenbridgepet.com
2350 Academy Ave, Sanger, CA 93657
(559) 680-0216

We’re here to help!