Shipping policy

At Cal Premium, we are committed to providing you and your furry friend with a seamless shopping experience. Below is all the information you need regarding shipping, processing times, and delivery.

Shipping Rates & Delivery Times

Our Shipping rates Varies by Region:

Region 1: Northeast
Including following States:
CT, ME, MA, NH, RI, VT, NJ, NY, PA

  • Free Shipping: Available on all orders over $99 (before tax and after all discounts).
  • Flat Rate Shipping (3-7 business days): $7.99

Region 2: Midwest
Including the following States:
IL, IN, MI, OH, WI, IA, KS, MN, MO, NE, ND, SD

  • Free Shipping: Available on all orders over $79 (before tax and after all discounts).
  • Flat Rate Shipping (3-7 business days): $7.99

Region 3: South
Including the following States:
DC, DE, FL, GA, MD, NC, SC, VA, WV, AL, KY, MS, TN, AR, LA, OK, TX

  • Free Shipping: Available on all orders over $79 (before tax and after all discounts).
  • Flat Rate Shipping (3-7 business days): $7.99

Region 4: West
Including the following States:
CO, ID, MT, NV, NM, UT, WY, AK, AZ, CA, HI, OR, WA

  • Free Shipping: Available on all orders over $49 (before tax and after all discounts).
  • Flat Rate Shipping (3-7 business days): $7.99

Processing Time

  • All orders are processed and shipped within 1-2 business days (excluding weekends and holidays).
  • Orders placed after 5 pm will be processed the following business day.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to follow your order from our warehouse to your door.

International Shipping

At this time, we only ship domestically within the USA. Please check back soon for updates on international shipping options.

Shipping Delays

While we work to ensure timely deliveries, occasional delays may occur due to factors beyond our control (e.g., carrier delays, weather conditions, holidays). If your package is delayed, we will notify you promptly and keep you informed.

Missing or Lost Packages

If your package is lost or missing, please get in touch with our support team at info@cal-premium.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue or provide a solution.

Contact Us

Have questions or concerns? Feel free to reach out to our customer service team at Cal Premium Customer Service
info@cal-premium.com
2350 Academy Ave, Sanger, CA 93657
(559) 680-0216

We’re here to help!